Privacy Policy
Lau’s Getaway is required to collect personal information about each individual making a reservation through our online booking application. We understand that the collection and safety of the information once collected is important to you and want to ensure you that that information is collected in a secure manner and retained securely once held by Lau’s Getaway.
Lau’s getaway is bound by the New Zealand Privacy Act 1993.
Why do we collect information from you?
We need personal information from you in order to provide you with the services you require following your arrival at Lau’s Getaway
By booking online with us, you agree to provide the personal information we require and, if you order goods or services via our website from third-party providers, you also agree to us providing that information to the third-party provider of the goods or services.
We will retain information that you provide within to ensure you are able to enjoy the benefits when you make return visits This information will not be sold or supplied to a third party, other than when you order goods or services from a third-party provider, such as activities through our online booking service. In such cases, we will be required to pass this information on to the third-party provider of the goods and services to enable your order to be placed with them.
What Information do we collect?
You will be asked to provide information including, but not limited to, your name, address, email address, and your credit card number. Your credit card number will be transmitted and held within a secure environment (refer to the Payment System section below).
Lau’s Getaway does not require information on your race, political beliefs, religion or health unless you choose to provide this information. For example, you may request a special diet or access for the disabled.
Payment System
All Credit Card payments are processed through the secure Windcave payment system (formerly known as Payment Express). All credit card details are tokenised and no credit card information is ever sent out. All payments are processed via the Windcave system using secure tokens. No credit card information is stored by us and all of our customer databases are PCI compliant.
Email Policy
Lau’s Getaway complies fully with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap or authorize any third party to use your e-mail address without your permission..
What access to the information held about you do you have?
Lau’s getaway is required by the New Zealand Privacy Act 1993 (with a few exceptions) to provide you with access to information held about you. If you wish to access this information, contact Lau’s Getaway in writing requesting the information, which we will supply to you within 20 working days from receiving your request.
In the interests of protecting the privacy of our guest(s) we will be required to verify your identity when a request for information is made and you may be requested to supply further information such as a current driver's licence, birth certificate or current passport details.
Once you have received this information we hold about you, you then have the right to change any details of the personal information held within our records.
